Refunds & Cancellations:
In the unlikely event that you want to cancel your order, please contact us on our website within 24 hours of purchase. If your order has not shipped, we will cheerfully refund your order. If it already did ship, you still have 30 days of warranty coverage from the date of purchasing your Austin Air purifier, which we also cheerfully honor. Please transact all Berkey Water Filter cancelations and refund requests through Berkey Water Filters company. https://www.berkeyfilters.com/ Please return all books by writing "refused" and sending back by its shipping route.
Although we do not carry any products of concern, we do not knowingly sell to minors under 21 years of age or to individuals deemed legally incapable of making their own financial decisions. If you are a parent, guardian or caretaker with a loved one under your care who purchased from us in the above categories without your knowledge or consent, please contact us with the ordering person's name and order number, furnish documented legal proof of the minor's age and/or the individual's mental incapacity, and when we receive the returned products we will gladly refund plus delete all digital information pertaining to that sale. Please note that as a rare exception, the legal documentation of age and/or mental incapacity which you provided for us and hard copies of the sale invoice, and proof of returned products, will be kept on confidential file for our records.